A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.
Subaru is initiating a service program to replace the rear coil springs on certain 2014-2016 model year Forester vehicles. Over time, if the rear coil spring outer coating is damaged by stones and other road debris, the spring material may develop pitting from corrosion and a small section of the spring could break away. In the interest of your continued satisfaction we would like to inspect/replace your vehicle.s rear coil springs at no cost to you.
WUT-05 Service Program FAQs:
Q: What should I do?
A: Please contact your Subaru retailer (dealer) for an appointment to have the rear coil springs replaced, free of charge.
Q: What will be done to the vehicle?
A: Subaru will inspect both rear coil springs and, if necessary, replace them with new springs that have improved resistance to corrosion, at no cost to you.
Q: What Subaru models are involved?
A: Certain 2014-2016 model year Forester vehicles.
Q: Do I need to make an appointment?
A: Yes. Please contact your servicing Subaru retailer to set up an appointment to ensure that the retailer can allocate a time slot to best accommodate you.
Q: How much will this service program cost?
A: This service program will be performed free of charge at any authorized Subaru retailer.
Q: Do I have to return to the retailer where I bought the car?
A: Any authorized Subaru retailer will be able to perform this service program free of charge for you.
Q: Can I have this service program performed at an independent repair facility?
A: Only an authorized Subaru retailer can perform this service program free of charge to you.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this service program.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please update owner information online, at www.subaru.com/customer-support.html , by selecting Email Us then selecting Update Address from the drop-down menu.